Privacy Policy
Last Updated: March 2026
This Privacy Policy describes how ExperienceByLocals ("we", "our", or "the platform") collects, uses, and protects personal information when you use the ExperienceByLocals website and services.
By using the platform, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Account Information
When users create an account or sign in, we may collect:
- Name
- Email address
- Username
- Authentication tokens
- Profile picture
- Biography
- Social media links (optional)
This information is used to create and maintain your user profile.
Authentication Information
Users may authenticate using:
- Email and password
- Apple
- Facebook (Meta)
- Auth0 authentication services
These providers may share limited profile information required to create or authenticate your account.
Experience and Booking Data
When users interact with experiences on the platform, we collect:
- Experience listings created by hosts
- Booking records
- Event participation
- Reviews and ratings
This information enables platform functionality including booking management and host discovery.
Location Information
Hosts may provide location information for experiences including:
- Address
- Latitude and longitude coordinates
This allows users to discover experiences near their location.
Communications
If you use messaging features, we may store:
- Messages sent between users
- Conversation metadata
- User contact identifiers
Messaging functionality may rely on third-party services.
Technical Information
When accessing the platform, we may automatically collect:
- IP address
- Device type
- Browser information
- Session identifiers
- Cookies or authentication tokens
This information helps maintain security and platform reliability.
2. How We Use Information
We use collected information to:
- Provide and operate the platform
- Enable bookings between guests and hosts
- Authenticate users
- Display host profiles and experiences
- Prevent fraud and abuse
- Improve platform functionality
- Communicate with users regarding accounts or bookings
- Comply with legal obligations
3. Sharing of Information
We do not sell personal data.
We may share information with:
Service Providers
Third-party vendors supporting the platform including:
- Authentication providers
- Payment processors
- Email delivery services
- Cloud hosting providers
Other Users
Some information is publicly visible to other users including:
- Host profiles
- Experience listings
- Reviews
Legal Requirements
Information may be disclosed if required to:
- Comply with legal obligations
- Enforce platform policies
- Protect user safety
- Prevent fraud or abuse
4. Data Storage and Security
We take reasonable measures to protect personal data including:
- Encrypted HTTPS communication
- Secure authentication mechanisms
- Server security controls
- Access restrictions for internal systems
However, no system can guarantee absolute security.
5. Cookies and Session Data
The platform uses cookies and session identifiers to:
- Maintain login sessions
- Authenticate requests
- Improve security
Users may disable cookies in their browser but this may affect platform functionality.
6. User Rights
Depending on your location, you may have rights including:
- Accessing your personal data
- Requesting correction of inaccurate information
- Requesting deletion of your account
- Opting out of certain communications
Requests can be submitted to the contact email below.
7. Data Retention
We retain user data only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce platform agreements
Deleted accounts may have certain information retained for legal or operational purposes.
8. Children's Privacy
The platform is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
9. Changes to This Policy
This Privacy Policy may be updated periodically.
Continued use of the platform after updates constitutes acceptance of the revised policy.
10. Contact Information
If you have questions regarding this Privacy Policy, contact:
Email: support@experiencebylocals.com
Website: https://experiencebylocals.com